Privacy Policy

Information we collect

When you use this website or submit an appraisal request, we may collect personal contact information, vehicle information, purchase details, condition notes, photos, and other supporting information you choose to provide.

Customer contact information

This may include your name, email address, phone number, mailing address, and other details needed to communicate with you or complete appraisal documents.

Vehicle information

Vehicle information may include the VIN, year, make, model, trim, mileage, purchase price, purchase date, condition details, damage notes, mechanical concerns, and photos of the vehicle.

How we use information

We use submitted information to review whether an appraisal may be worthwhile, communicate with you, request additional details if needed, process payment, prepare appraisal documents, and maintain business records.

Payments

Payment processing may be handled by a third-party payment provider. Underbook Appraisals does not need to store full credit card numbers on this website.

File storage

Photos, appraisal documents, and supporting files may be stored securely using third-party service providers used to operate this website and deliver the appraisal service.

Sharing information

We do not sell customer information. Information may be shared only as needed to operate the service, process payment, prepare or deliver appraisal documents, comply with legal obligations, or respond to a customer request.

Email communication

By submitting your information, you agree that Underbook Appraisals may contact you about your appraisal request, including review results, payment requests, missing information, and document delivery.

Phone number and SMS communication

If you provide a mobile phone number and expressly opt in, it may be used to send transactional text message updates about your appraisal request, limited to: a request for additional information if needed, and a notice when your appraisal is ready for payment.

SMS consent is optional. Opting out of SMS updates does not prevent you from using the appraisal service — you may still receive updates by email. Mobile opt-in information and consent are not sold or shared with third parties for their own marketing purposes. Operational vendors that help us deliver our services may process your information only for that purpose.

Data security

We take reasonable steps to protect submitted information. However, no online system can be guaranteed to be completely secure.

Retention

We may retain customer submissions, appraisal records, payment records, and related communications for business, legal, tax, and recordkeeping purposes.

Access and deletion requests

You may contact us to ask what information we hold about you or to request that it be deleted. Some information cannot be deleted while we have a legitimate business, legal, or tax obligation to retain it — if that applies to your request, we will explain what can and cannot be done.

Contact

Privacy questions can be sent to admin@underbook.ca.